The HAEUTE guarantee - repairing instead of discarding!
We are against the production of throw-away products and want you to be happy with your HAEUTE product for many years!
Apart from ensuring high-quality materials and accurate handicraft, we also provide our HAEUTE guarantee: If, despite all quality controls, a stitching or buckle comes loose, we repair the bag free of charge - no matter when and where it was purchased.
That is how you do it:
1. wrap your bag
2. place a description of the defect and a stamped return label into the box
3. Send it to:
Klatt & Haas GbR
Your bag will be repaired no later than 3 working days after its arrival.